Privacy Policy

IKA INTERNATIONAL PVT LTD.

Effective Date: [10/05/2026]

IKA INTERNATIONAL PVT LTD. (“Company”, “we”, “our”, or “us”) values the trust of our customers, visitors, business partners, and users. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, purchase products, communicate with us, or use any of our services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Company Information

IKA INTERNATIONAL PVT LTD.

📍 N-69, Abul Fazal Enclave, Jamia Nagar, Okhla, New Delhi – 110025, India

📞 +91 9236081902
📞 +91 9990209915
📞 +91 9897218463

📧 Irshad.lko@gmail.com

2. Information We Collect

We may collect different types of personal and non-personal information depending on how you interact with our website and services.

A. Personal Information

Personal information refers to details that identify you directly or indirectly.

We may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Company Name
  • GST/VAT Information (if applicable)
  • Payment Information
  • Purchase History
  • Communication Details

B. Non-Personal Information

We may also collect non-identifiable information such as:

  • Browser type
  • Device information
  • IP address
  • Geographic location
  • Website usage behavior
  • Pages visited
  • Time spent on website
  • Referral sources

C. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and website functionality.

Cookies help us:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize content
  • Enhance security

Users may disable cookies through browser settings, but some website features may not function properly.

3. How We Use Your Information

IKA INTERNATIONAL PVT LTD. uses customer information responsibly and only for legitimate business purposes.

We may use your information for:

A. Order Processing

  • Confirming orders
  • Processing payments
  • Managing shipping and delivery
  • Sending invoices and receipts

B. Customer Support

  • Responding to inquiries
  • Resolving complaints
  • Providing after-sales support

C. Communication

  • Sending order updates
  • Promotional emails
  • Product announcements
  • Service notifications

D. Website Improvement

  • Enhancing website functionality
  • Improving customer experience
  • Monitoring website performance

E. Legal Compliance

  • Meeting legal obligations
  • Fraud prevention
  • Security monitoring

4. Payment Information

We prioritize secure transactions and customer payment safety.

Important Information:

  • We do not store sensitive payment details such as full credit/debit card numbers.
  • Payments are processed through secure third-party payment gateways.
  • All transactions are encrypted using industry-standard security technologies.

5. Information Sharing Policy

IKA INTERNATIONAL PVT LTD. respects customer confidentiality.

We do NOT:

  • Sell customer data
  • Rent customer information
  • Share personal information for unauthorized marketing

We may share information only with:

A. Service Providers

Trusted partners involved in:

  • Payment processing
  • Shipping & logistics
  • Website hosting
  • Technical support

B. Legal Authorities

When required by:

  • Law
  • Court orders
  • Government regulations
  • Fraud investigations

C. Business Protection

To protect:

  • Company rights
  • Customer safety
  • Intellectual property
  • Website security

6. Data Security

We implement appropriate technical and organizational measures to protect your information against:

  • Unauthorized access
  • Data misuse
  • Loss or theft
  • Alteration
  • Disclosure

Security Measures Include:

  • SSL encryption
  • Secure payment systems
  • Restricted data access
  • Firewall protection
  • Regular monitoring

Despite our efforts, no online platform can guarantee 100% security. Users are encouraged to maintain secure passwords and protect their account information.

7. International Data Transfers

As an export and e-commerce company, customer information may be processed or transferred internationally for:

  • Shipping
  • Logistics
  • Customer support
  • Payment processing

We ensure reasonable safeguards are implemented during such transfers.

8. Third-Party Links

Our website may contain links to third-party websites or external platforms.

IKA INTERNATIONAL PVT LTD. is not responsible for:

  • Privacy practices of third-party websites
  • External content
  • External security policies

Users are encouraged to review the privacy policies of external websites before sharing information.

9. Email Communication & Marketing

Customers may receive emails regarding:

  • Orders
  • Promotions
  • Product launches
  • Newsletters
  • Business updates

Users may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link
  • Contacting us directly

10. Customer Rights

Depending on applicable laws, users may have rights related to their personal information.

These rights may include:

  • Access to personal data
  • Correction of inaccurate information
  • Request deletion of data
  • Withdraw consent
  • Restrict data processing
  • Request information portability

To exercise these rights, customers may contact us directly.

11. Data Retention Policy

We retain customer information only for as long as necessary for:

  • Business operations
  • Legal compliance
  • Taxation requirements
  • Dispute resolution
  • Fraud prevention

When no longer required, information is securely deleted or anonymized.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from minors. If such information is discovered, we will take immediate steps to remove it.

13. Intellectual Property Protection

All content available on our website including:

  • Product images
  • Logos
  • Brand names
  • Designs
  • Graphics
  • Product descriptions
  • Website content

are the intellectual property of IKA INTERNATIONAL PVT LTD. and may not be copied, reproduced, or used without written permission.

14. Changes to Privacy Policy

IKA INTERNATIONAL PVT LTD. reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Users are encouraged to review this page periodically.

15. Consent

By using our website, services, or purchasing our products, you consent to:

  • Collection of information
  • Use of information
  • Storage practices
  • Terms outlined in this Privacy Policy

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

IKA INTERNATIONAL PVT LTD.

📍 N-69, Abul Fazal Enclave,Jamia Nagar, Okhla,New Delhi – 110025, India

📞 +91 9236081902
📞 +91 9990209915
📞 +91 9897218463

📧 Irshad.lko@gmail.com

Our Commitment

At IKA INTERNATIONAL PVT LTD., customer trust is one of our greatest assets. We remain committed to maintaining the highest standards of privacy, transparency, security, and ethical business practices while delivering authentic Indian products to customers worldwide.